Returns Request Form

Please take your time to fill out the following form. We have pre-filled some of the fields with information from your records. You may edit the values in these fields prior to submitting the form. Remember to fill out each section with all possible information in order to maximise the efficiency for RMA processing

Terms and conditions:
Customer must return the product(s) to Alloys only after a valid RMA is issued from Alloys. The RMA number and copy of the invoice is required on the outside of the packaging (so the package can immediately be quarantined for assessment).

All products must be returned in original packaging, specifically no fault items must be returned unopened with all seal undamaged. (Handling Fee of 15% applies to all No Fault Returns).

In case of future enquiry regarding the returned good(s), customer must provide proof of delivery or consignment information to confirm the delivery of the goods.

Any physical damage incurred on the faulty product due to misuse of the product will cancel the warranty and is the customer's responsibility.

All credits, replacements and repairs will depend on vendor's directives for the return of the faulty products. Replacement and return may result in the delays due to vendor's lead time and stock availability. Some vendors require DOA and Faulty products to be handled via their own departments. Please see applicable list on Return Policy – Faulty Products document.

For any returned faulty goods to Alloys, if no fault is found after testing by the Vendor, then the customer will be responsible for any charges incurred from the Vendor for testing.



Please note
All items should be well packed and sent to:

Alloys Returns
40 Koornang Road
Scoresby VIC 3179 Australia